Dear Valued Customer,
If you would like to express dissatisfaction with, or communicate suspicion of wrongful conduct by our organization related to your personal experience with our dealership and its related entities please feel free to submit your information or call (865) 687-7120 and ask for extension 1210.
Please note our compliance team will make every effort to investigate any and every complaint, but complaints may not be resolved to the satisfaction of every customer. Please understand that this complaint procedure is for legitimate complaints about the possibility of, or existence of, wrongful conduct of an employee of our organization. The procedure does not anticipate resolving any disputes about the contractual relationship you have with the company, nor does it promise to consider such things as the terms of the contract itself, the payments, interest rate, values of the vehicle, or the like.